How much do you charge for shipping and handling?

Our customer care department calculates shipping costs based on the shipping weight of your order and the type of shipping service required to get your package(s) to you on time for the tournament. This can mean ground (if we have everything needed to ship via ground) or expedited freight (if the order needs to be rushed to meet your schedule). We always do everything possible to minimize shipping charges so you can avoid paying extra fees for rush services. If an item is back ordered that would have shipped at no added charge originally, we will ship freight free. If the item would have incurred added shipping expenses either way, we add shipping charges.

Free Shipping: We offer free shipping on most orders over $750.00. Certain bulk items do not qualify for free shipping programs. Hawaii, Alaska, and overseas do not qualify for free shipping. If you qualify for this discount a credit will be placed on your order during process. Please contact customer service for specific order qualifications.

How do I track my order online?

iGolfEvents.com will send you an e-mail with your tracking number as soon as it is available. You can also simply enter your shipping address postal code and order number below and click on the “Submit” button. We will then send you the current order status, whether you placed it on the web or with one of our customer care representatives. This information is available 24 hours a day. You can also call our customer care at 800.514.3222 or e-mail info@igolfevents.com to check the status of an order or if have any additional questions about the status of your order.

For online order tracking once your package has shipped, visit the “My Account” dashboard by logging in and click the “My Orders” button located in the “My Account” links.. Tracking information will be placed with on the Order Information page. For items shipped the current day, please allow 12 hours for tracking information to be updated by the shipping carrier. Please call if you’ve ordered by phone and did not receive an Internet order number or confirmation number from your customer care representative.

When will I get my shipment?

Orders are planned according to your event’s “In Hands” date. We always do everything possible to get you your order one week prior to the event date. This is not always possible if we do not have all the information needed to complete the order and ship it. You will receive an e-mail after the order has been sent with the appropriate tracking number.

Processing Time: Our customer care department will thoroughly review your order to ensure its accurate. For logoed merchandise, we require a signed approval from you on our sales order confirmation. Our credit department will also authorize the valid payment information, and for security reasons, we might require a voice approval on a credit card transaction. As the items ordered become available, we will ship via the “Best” method from their place of origin. If an order item is out of stock, we will contact you directly to determine best alternatives. Once everything has been approved, we will authorize shipping to send the goods.

Transit Time: Ground: 1-8 business days. UPS Blue 2-3 business days. UPS Red: next business day. Business days do not include Saturdays, Sundays, or holidays. For example, if we ship an order on Monday by 2-day business, it will arrive on Wednesday, the second business day after the ship date. You do not count the day you ship as a business day.

Total Delivery Time: The total delivery time begins after we conclude the product approval process and you have signed the sales order confirmation as approved. Total shipping time is based on the amount of time it takes to get the final payment authorized and approved, package the goods, and transmit the order from the carrier. This can range from 24 hours to 14 days from final approval.

Where are orders shipped from?

To bring you the best selection of tournament gifts ,we have relationships with 100s of golf product suppliers. To minimize shipping expenses, most orders are drop shipped directly from our suppliers to you.

What shipping methods are available?

UPS is our primary carrier for most items. Should you require faster service, UPS Blue or UPS Red is available at extra cost. Smaller items may ship DHL on international orders. In some cases, our suppliers may use a different carrier when they drop ship your order for us. A tracking will be e-mailed to you when your order has been shipped.

Do I have to sign for my package?

Yes! For security reasons, all shipments require a signature at the receiving location.

Do you back order?

Because we do fill single orders through multiple suppliers, we partially ship orders regularly. This does not reflect an out-of stock-situation; we are simply saving you added shipping expense. If something you order is on back order, we will contact you immediately to remedy the situation in the best way to satisfy your needs. Shipping charges do apply if we drop ship from multiple supplier locations. We will not cancel an order prior to your approving the cancellation. We will confirm with you all cancellations.