FAQ
iGolfEvents puts the power of total golf event planning in your hands. Simply and online.
iGolfEvents puts the power of total golf event planning in your hands. Simply and online.
How do I track my order online?
iGolfEvents.com will send you an e-mail with your tracking number as soon as it is available. You can also simply enter your shipping address postal code and order number below and click on the “Submit” button. We will then send you the current order status, whether you placed it on the web or with one of our customer care representatives. This information is available 24 hours a day. You can also call our customer care at 800.514.3222 or info@igolfevents.com to check the status of an order or if have any additional questions about the status of your order.
For online order tracking once your package has shipped, visit our home page and click the “Order Status” button located in the upper right-hand corner. Insert your shipping postal code and order number to receive your tracking information. For items shipped the current day, please allow 12 hours for tracking information to be updated by the shipping carrier. Please call if you’ve ordered by phone and did not receive an Internet order number or confirmation number from your customer care representative.
When will I get my shipment?
Orders are planned according to your event’s “In Hands” date. We always do everything possible to get you your order one week prior to the event date. This is not always possible if we do not have all the information needed to complete the order and ship it. You will receive an e-mail after the order has been sent with the appropriate tracking number.
Processing Time: Our customer care department will thoroughly review your order to ensure its accurate. For logoed merchandise, we require a signed approval from you on our sales order confirmation. Our credit department will also authorize the valid payment information, and for security reasons, we might require a voice approval on a credit card transaction. As the items ordered become available, we will ship via the “Best” method from their place of origin. If an order item is out of stock, we will contact you directly to determine best alternatives. Once everything has been approved, we will authorize shipping to send the goods.
Transit Time: Ground: 1-8 business days. UPS Blue 2-3 business days. UPS Red: next business day. Business days do not include Saturdays, Sundays, or holidays. For example, if we ship an order on Monday by 2-day business, it will arrive on Wednesday, the second business day after the ship date. You do not count the day you ship as a business day.
Total Delivery Time: The total delivery time begins after we conclude the product approval process and you have signed the sales order confirmation as approved. Total shipping time is based on the amount of time it takes to get the final payment authorized and approved, package the goods, and transmit the order from the carrier. This can range from 24 hours to 14 days from final approval.
Free Shipping: We offer free shipping on most orders over $750.00. Certain bulk items do not qualify for free shipping programs. Hawaii, Alaska, and overseas do not qualify for free shipping.
How much do you charge for shipping and handling?
Our customer care department calculates shipping costs based on the shipping weight of your order and the type of shipping service required to get your package(s) to you on time for the tournament. This can mean ground (if we have everything needed to ship via ground) or expedited freight (if the order needs to be rushed to meet your schedule). We always do everything possible to minimize shipping charges so you can avoid paying extra fees for rush services. If an item is back ordered that would have shipped at no added charge originally, we will ship freight free. If the item would have incurred added shipping expenses either way, we add shipping charges.
Where are orders shipped from?
To bring you the best selection of tournament gifts ,we have relationships with 100s of golf product suppliers. To minimize shipping expenses, most orders are drop shipped directly from our suppliers to you.
What shipping methods are available?
UPS is our primary carrier for most items. Should you require faster service, UPS Blue or UPS Red is available at extra cost. Smaller items may ship DHL on international orders. In some cases, our suppliers may use a different carrier when they drop ship your order for us. A tracking will be e-mailed to you when your order has been shipped.
Do I have to sign for my package?
Yes! For security reasons, all shipments require a signature at the receiving location.
Do you back order?
Because we do fill single orders through multiple suppliers, we partially ship orders regularly. This does not reflect an out-of stock-situation; we are simply saving you added shipping expense. If something you order is on back order, we will contact you immediately to remedy the situation in the best way to satisfy your needs. Shipping charges do apply if we drop ship from multiple supplier locations. We will not cancel an order prior to your approving the cancellation. We will confirm with you all cancellations.
What if I have a non-order related question?
Please select one of the following subjects that best describes your question:
Contact Us Box
Send Button
How do I contact customer care?
Authentic customer care is the most important aspect of our business, and we want to help you succeed with your goals. If at any time you need assistance, advice, clarification or any additional information about a product or service we promote, we want to hear from you. If you experience a problem of any sort, please contact us immediately at 800.514.3222 or info@igolfevents.com.
What if I have a question about my order?
Please select one of the following subjects that best describes your inquiry:
Contact Us Box
Send Button
What is your return policy?
Personalized and embroidered items have a non-return policy, unless it is due to our error. We want to try to avoid all problem possibilities prior to shipping by communicating with you to be sure we ship you the right amount of the right product at the right time. In certain cases, where it appears we are at fault or have erred, we will provide return authorization numbers on any incorrect, damaged, or defective items returned within 14 days of delivery, less shipping and handling charges. Please do not return anything without first contacting us about your problem and getting a return authorization number from us. Orders returned after 14 days may be subject to a 20% restocking fee. All returns are required to be in a new or unused condition. Sales of close out and special items may have a non-return policy.
What payment methods do you accept?
We accept Visa and Master Card. Credit card payments will be processed when your order is placed. Orders can be cancelled if payment has not been made or if we have not personalized the product yet. We require a minimum non-refundable down payment on all customized orders, prior to creating the customized product.
We also accept checks and money orders but will not begin production on customized orders prior to confirming payment security.
Can I cancel my order?
Customized orders cannot be cancelled once they have begun the customization process.
Non-logoed orders can be cancelled free of charge if it has not yet been shipped by our supplier. Non-customized orders that have been shipped are subject to our return policy. If you need to cancel a non-customized order and it has already been shipped, you need to accept the package and then contact us for an return authorization number. Return shipping charges will be at customer expense. If a package is refused at delivery, the customer is required to pay shipping both ways.
Is my order subject to sales tax?
Only orders that are shipped to addresses in California are subject to California state sales tax. Sales tax is charged on the product purchases and not on the shipping and handling. Products purchased in the state of California for resale purposes are not subject to sales tax once you have provided InterActive Golf with a California Resale Certificate and Seller Permit Copy.
What happens if my order is out of stock?
Our company reputation has been built on finding the best products to fit your needs. Still, even the best brands run out of merchandise and fail to let us know prior to orders being received. If we do experience a back order where a ship date is in question, we will contact you to discuss the issue and come up with the best remedy.
How can I get a copy of my sales order or invoice?
You can request a copy of your sales order or invoice by entering your order number below. You can also call us and we’d be happy to e-mail you a copy of whatever you require.
E-mail Invoice :Submit
Order Number
Submit Button
Will you match a lower price?
Our price match guarantee is this: Within 30 days of purchase, we will usually match any price found for the same quantity purchased on the same item at another store. Simply fill out our price match form so we can verify the price. We will verify the price and either: (1) update our price to match or beat the competitor price or (2) mail you a refund check. You will be notified by e-mail after we review your request.
After I have placed my order, can I check the status on it?
If an order has been shipped, we will e-mail you tracking information so you can exercise all your own tracking options. For items shipped in the current day, please allow 12 hours for tracking information to be updated by shipping carrier. Please call our Customer Service Center at 800.514.3222 if you did not receive an Internet order number or confirmation number from our Customer Care Representative.
If an order is still in production, you can e-mail us to check the status of your order below:
Order Status Request
Order Number
Order Status
Submit Button
You can also reach us at our toll-free number 800.514.3222, and we can get you the status as quickly as possible.
Can I ship to an address other than my billing address?
During the check-out process, you will be given the option to enter your shipping address separate from your billing address. This provides you the ability to bill on a personal card and ship to another address such as your work address. These orders will be further scrutinized to divert fraudulent activity. PayPal is the preferred billing method for drop-ship orders to different ship to addresses, as well as international orders. Shipments sent to an address other than the credit card billing address are carefully reviewed and usually require additional information prior to shipping.
How can I get my password?
We can send you a copy of your password via your e-mail address.
How do I modify my account information?
You can modify your account by logging in to your account and editing your profile.
Can you send me catalogs?
Please contact Customer Care for catalog information. We will help you precisely narrow the scope of your search and provide you as much information as possible via e-mail. We can often turnaround the customized images, quotes, and information you need in less than 48 hours.
How do I view my shopping cart?
You can view your shopping cart if you have already added items to it by clicking on the link below:
http://www.igolfevents.com/shop/checkout/cart/
How do subscribe to your newsletter and special e-mail offers?
InterActive Golf often announces new offers for our clients. If you have a specific question, please give us a call. To sign up for the regular InterActive Golf Specials and Newsletter, fill out this form:
Name
Account Number
Area of concern
Golf Course Specials
Product / Gift Ideas & Specials
Sponsorship Specials
Event Promotion Specials
How can I get a sample of a product to see if I want to buy it for my tournament?
InterActive Golf would be happy to ship you a sample of an item for you to evaluate as a gift option for your tournament. We offer all samples at a 30% discount plus shipping charges. Samples cannot be returned, but we will credit the amount billed less shipping charges on all orders. For example, if we send you a sample of a shirt at 30% off ($18.00) and you eventually buy 24 pieces for your event, we will credit the amount you paid for the sample ($18) towards the event order invoice.
How do I find a product by its category?
You can browse through our database by clicking on the category buttons at the top left side of each page. These category buttons will guide you through our offerings in that specific category group.
How do I add items to my shopping cart?
You can add items to your shopping cart either by using our search engine to find the items that you wish to purchase or by browsing through our categories. Once you find an item you’d like to buy, simply select the “Add to Cart” button closest to the item you are interested in to add it to your shopping cart. At this point ,you can change the quantity of items you’d like to order, delete an item, empty the shopping cart, continue shopping, or check out.
How do I delete an unwanted item from my shopping cart?
You can delete an unwanted item from your shopping cart by changing the quantity to zero and selecting the “Update Cart” button.
How do I do more complicated searches?
Our entire product database can be searched online by typing in keywords found in product names or descriptions. You can search for general terms (like “shoes” or “towels”) or type in specific brand names or item numbers. Searches can use the words “and” and “or” for more complicated searches.
How secure are your online transactions?
All orders and transactions involving the release of personal information are encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they’re unreadable by anyone else. We are so confident in our security systems that we can provide our Website Security Guarantee that provides coverage against unauthorized charges on your credit card due to our online security negligence. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases from our site, we will cover your liability up to $250.00.
In the highly unlikely event that you discover unauthorized charges on your credit cards within 45 days of your purchase on our website, here’s how to file your claim: Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the credit card company’s fraud department. They can inform you of the company’s fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).
If your credit card company : (a) determines that the charges were fraudulent resulting from your online purchase with InterActive Golf and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by phone at 800.514.3222 or e-mail at info@igolfevents.com. In order to help you, we will need the following information:
In general, under U.S. Federal law, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, we will pay the entire amount for you, up to the full $250.00 as long as
In addition, if fraud is the result of a problem with our Secure Socket Layer (SSL) connection, our certificate issuer will cover up to $2,500.00.
What are cookies and why do you use them?
We use cookies to keep track of the items in your shopping cart and to enable us to present you with customized content. Almost every website that offers advanced features such as online ordering and customizable content utilizes cookies. A cookie is a tiny piece of text we’re asking permission to place on your computers hard drive. If you agree by configuring your browser to accept cookies, then your browser adds the text in a small file. Each website’s cookies are unique, which means that the cookies used by one site cannot be used by another. On most browsers, the default settings enable you to accept cookies, so if you haven’t changed your defaults, you most likely will not need to do anything to ensure that your browser accepts cookies. If you choose not to accept a cookie, you will not be able to purchase any products online. However, you may still place an order with InterActive Golf over the phone at 800.514.3222.
What is done with my personally identifiable information?
Our website security is at the highest level found anywhere on the Internet. Your name, your personal information, and especially your credit card number are never stored on the Internet with our system. Once you type your information, it is encrypted and sent instantly, directly to our order processing system, which is on a server separate from the Internet. We employ the latest 128-bit encryption technology in all areas of the site that require you to provide you’re personal or account information. These include online ordering, order status, requests, and other forms. This is done to protect you from unauthorized use of the information you are sending to our server. Personal identifying information, including e-mail addresses, are not shared with any party other than what is required to fulfill orders.
What is InterActive Golf?
InterActive Golf is an online connection that enables our golf tournament clients and the golf trade to interact in winning strategic alliances. We help event organizers secure the essentials for a successful tournament. We are Golf’s Best Tournament Connection!
Who started InterActive Golf?
InterActive Golf was formed in 2003 when friends from the golf trade united to capitalize on one another’s strengths. As time passed, it became evident that there was a great need within the game of golf that InterActive Golf could fulfill. Golf generates more money for charity every year than all other sports combined. At InterActive Golf, our founders want to see to it that that never changes! This will happen as we help deliver resources to tournament directors that result in satisfying results and fewer execution problems.
How do you work with InterActive Golf?
We are here to provide authentic customer care. When we partner together, “Your event is our event!” There are many resources available to you from InterActive Golf. Call our toll-free phone number (800.514.3222) us to discuss your tournament, your organization, and how you think we can help you fit in with our organization.
How much does InterActive Golf charge?
Many of our services, including our online tournament planner, are free. Our connections can save our clients time, gas, and hassle as well as help them make better selections. Our vast base of trade relationships help tournaments gain direct access to the best the golf trade has to offer. By consolidating our services into one easy-to-use website, we are here to save our clients time and money, offer direct access to brands, facilities, and services that otherwise may have been out of reach.
What does InterActive Golf do precisely?
InterActive Golf helps clients our Shop, Plan, and Play.!
Shop: Whether you need gifts or gift cards, InterActive Golf will be your best connection. We continually scour the trade to find you a comprehensive variety of golf-related gifts and prizes to met your needs. We firmly believe the gift you select can make a difference in the impression you leave resulting in whether or not your participants return for another event next time. Let InterActive Golf try be your source for the best gifts in the trade to impress your players.
Plan: Our Free Planning Guide helps you remember everything. Our one-stop directories of golf courses, events, and resources help you save time, find easy-to-use information by category, and empower you to get on to the highest priority—People!
We want to help you with:
Volunteers
Event services
Entertainment options
Sponsorships and advertising partners
Play: Our staff has more than 50 years of combined working experience with golf courses all over US and overseas. InterActive Golf’s Course Directory will help you save valuable time as you narrow your golf course search to a few courses. Simply enter the zip code and city where you want to host your event, and you’ll see a list of courses and why you should consider them as your tournament home course. It doesn’t get any easier!
You can also take advantage of the InterActive Golf Tournament Coupon Exclusive.
Our Players Directory is a great resource that will help in two ways:
